Privacy Policy

1. Who We Are

Suriya Time is a watch repair and restoration workshop located at 142 Bangla Road, Patong, Kathu, Phuket 83150, Thailand. We operate this website at https://suriyatq.world to provide information about our services and to allow prospective clients to contact us. For any privacy-related enquiries, you can reach us at [email protected] or by telephone at +66 76 384 5092.

2. What Information We Collect

We collect personal information only when you choose to provide it to us. The information we may collect includes:

• Name and contact details — provided when you submit our contact form or contact us directly by email or telephone.
• Watch and service information — descriptions of timepieces and service requirements that you share with us as part of a service enquiry or appointment.
• Technical data — when you visit our website, we may receive standard technical information such as your IP address, browser type, and the pages you visit, collected through cookies and similar technologies. Please see our Cookie Policy for details.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to service enquiries and arrange appointments.
• To carry out and document watch repair and restoration work.
• To communicate with you about the progress of a service appointment.
• To maintain service records that may be useful for future appointments.
• To improve our website and services using aggregate, anonymised information.

We do not use your information for unsolicited marketing communications.

4. Legal Basis for Processing

We process your personal data on the following legal bases: your consent (where you have submitted a contact form or explicitly agreed); the performance of a contract or pre-contractual steps (when you request a service appointment); and our legitimate interests in operating our business and maintaining workshop records.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited circumstances:

• With parts suppliers or technical specialists, where this is necessary to source components for your watch.
• With service providers who assist us in operating our website, subject to appropriate data protection agreements.
• Where required by Thai law or a valid legal process.

6. Data Retention

We retain contact and service information for as long as is reasonably necessary to fulfil the purpose for which it was collected, and in line with any applicable legal or accounting requirements. Workshop service records are typically retained for a period of seven years. You may request deletion of your personal data by contacting us directly.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Withdraw consent where processing is based on consent.
• Object to certain types of processing.

To exercise any of these rights, please contact us at [email protected].

8. Security

We take reasonable precautions to protect personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is entirely secure, and we cannot provide an absolute assurance of security.

9. Cookies

Our website uses cookies. For full details of what cookies we use and how to manage your preferences, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after a revision constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us: